Legal
Shipping and Pickup Policy
Effective date: October 18, 2026
This policy explains how Elev8 Health and Wellness LLC ("Elev8") fulfills orders. It forms part of our Terms of Sale and Use (/terms). All products are for research use only and are not for human or veterinary use.
1. In-House Fulfillment
Elev8 stores, packs and ships every order itself from our facility in Luling, Louisiana. We do not use a third-party fulfillment (3PL) provider.
2. Processing Time
Orders begin processing only after (1) a sales representative has confirmed your order request and (2) your payment has cleared. Standard orders are normally prepared for shipment or pickup within a few business days after payment clears. Bulk orders (placed in multiples of 10 units per product) may take 7 to 10 days to ship or to be ready for pickup. All timelines are estimates, not guarantees.
3. Shipping Method and Cost
Orders ship by the method shown at checkout or confirmed by your representative. The shipping charge, if any, is shown at checkout and confirmed with your order. Once your order ships, we will send a tracking number to the email address on your order where one is available.
4. Where We Ship
We currently ship only to addresses within the United States. You are responsible for making sure that receiving the products is lawful where you are. We may decline to ship to any address at our discretion.
5. Local Pickup
Local pickup is available by arrangement at our Luling, Louisiana facility (509 St Maria Street, Luling, LA 70070). Pickup is by appointment only. Your representative will confirm a pickup time after payment clears. Please bring the order number and a valid government-issued photo ID showing you are 21 or older. Orders not collected within the arranged pickup window may be cancelled under our Refund Policy (/refund-policy).
6. Address Accuracy
Please make sure your shipping address is complete and correct. Elev8 is not responsible for orders delayed, lost or returned because of an incorrect or incomplete address. Re-shipping costs for such orders are the purchaser's responsibility.
7. Risk of Loss
Title and risk of loss pass to you when the order is delivered to the carrier or when you collect it at local pickup.
8. Lost, Delayed or Damaged Packages
Carrier delays are outside our control. If tracking shows no movement for 7 days, or a package is marked delivered but you did not receive it, email sales@elev8health.net with your order number and we will help you open a claim with the carrier. If your order arrives damaged, or contains an incorrect item or quantity, email sales@elev8health.net within forty-eight (48) hours of delivery with your order number and photographs of the products and packaging. Verified issues are handled under our Refund Policy (/refund-policy).
9. Contact
Elev8 Health and Wellness LLC
N58W24668 Clover Drive, Sussex, WI 53089
Email: sales@elev8health.net
FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.